The American Express Payment Gateway offers the following APIs to manage your merchants and their transactions.
Merchant Boarding
Allows you to automatically board merchants onto American Express Payment Gateway.
- Supports end-to-end integration of the information flow from a sales opportunity through to merchant sign-up to use gateway services, to boarding a merchant to use American Express Payment Gateway, to integration of common data with billing systems.
- Drives scalability and efficiency of your operational processes through automation and decreased labor costs.
- Supports increased customer satisfaction by providing a means for you to streamline customer service.
Merchant Organization
Allows you to programmatically create, update, retrieve, and delete merchant organizations (a grouping of merchant profiles) on the American Express Payment Gateway.
- Supports grouping of merchant profiles to meet the operational and reporting needs of your business.
- Supports integration with your existing business applications where merchant profile data is available, for example, Customer Relationship Management or Sales management tools.
- Drives scalability and efficiency of your operational processes through automation and decreased labor costs.
Reporting
Allows you to download event, demographic, and transaction data as formatted reports from the American Express Payment Gateway.
- Provides password-authenticated access to reports.
- Returns reporting data in csv format for easy manipulation.
- Provides supporting data for your analysis and billing requirements.
Chargeback
Allows you to record chargeback transactions depending on the match action that you provide in the Record Chargeback request. You may choose to record each chargeback transaction against the originating order for a matching merchant gateway profile, or create a new order with a standalone chargeback transaction.
- Updates the order status to indicate that a chargeback record exists against the order.
- Enables searching and viewing of chargeback transactions in Merchant Administration and Merchant Manager.
- Allows download of chargeback transactions in the CSV report downloads.
Funding
Allows you to record funding and fee information for orders and transactions processed via the gateway for the purpose of making this information available to merchants. Merchants can subsequently use the information for reconciliation purposes.
- Provides funding and fee information on orders and transactions in Merchant Administration and Merchant Manager.
- Allows merchants to retrieve funding and fee information via Web-Services API.
- Updates the order and transaction funding status to indicate that funding has occurred.
- Enables searching and viewing of funding and fee details in Merchant Administration and Merchant Manager.
- Allows download of funding and fee details in the CSV downloads in Merchant Administration and Merchant Manager.
- Allows you and your merchants to download funding and fee details in Transaction Reports via the Reporting API.